food for thought
Why do executives still talk so much about IT partnerships?
This is probably the most mis-used and mis-understood term that I come across and that says a lot when you […]
KPI’s and Digital transformation
Whether you represent an IT department, IT company or an IT services supplier, digitalization and increased customer focus have most […]
The importance of commercial & contract management in IT outsourcing
Ask anyone what they consider to be an important aspect of IT and I doubt that they will name commercial […]
Putting the environment on the outsource agenda
Those of you who know me may now be wondering when I became a climate expert, but don’t worry, I’m […]
Does your IT sourcing strategy meet expectations?
After a little more than 20 years in the IT industry, representing suppliers, customer and consultancy firms in various functions, […]
Evaluating contract changes in major IT outsourcing deals
When managing an outsourcing contract, there is a lot to consider when you’re introducing a new component/service, partially exiting a […]
The hidden cost of cloud that is rarely discussed.
KPI’s for resources/people – more important than ever with cloud integration. Getting the right skilled people is going to become […]
Outsourcing and cloud: The people conundrum
There are many issues with outsourcing, just as with any other method of delivering a service, but the issue of […]